EBE Heating & Cooling
Operated by Established By Ellis LLC
Effective Date: October 24, 2026
Website: https://ebeheatingcooling.com/
EBE Heating & Cooling, operated by Established By Ellis LLC (“EBE Heating & Cooling,” “we,” “us,” or “our”), is committed to protecting the privacy and personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, request HVAC services, schedule appointments, communicate with our company, or voluntarily subscribe to our text messaging programs.
Our services include furnace repair, air conditioning, HVAC installation, maintenance, emergency services, and related heating and cooling services throughout Chicago and surrounding communities.
By using our website or submitting your information, you acknowledge this Privacy Policy. Providing contact information or agreeing to this Privacy Policy does not automatically enroll you in SMS marketing.
SMS marketing requires separate, voluntary consent.
We may collect the following information when you interact with our company.
Personal and contact information:
HVAC service information:
SMS communication information:
Website usage information:
We may automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and interactions with our website through cookies, analytics, or similar technologies.
EBE Heating & Cooling may use customer information for legitimate business purposes, including:
We do not treat the submission of a service request, provision of a telephone number, or agreement to general website terms as consent to receive promotional SMS messages.
EBE Heating & Cooling operates optional SMS communication programs.
Customers may separately choose to receive marketing messages, service notifications, or both.
Customers who voluntarily provide express written consent may receive recurring marketing messages from EBE Heating & Cooling.
Marketing messages may include:
Marketing message frequency: Up to 6 promotional SMS messages per month.
Message and data rates may apply.
Marketing SMS consent is voluntary and is not required to request an estimate, schedule service, or purchase any product or service.
Customers who separately opt in to service SMS notifications may receive:
Service message frequency varies depending on appointment and service activity.
Message and data rates may apply.
Service message consent does not authorize EBE Heating & Cooling to send promotional marketing messages.
Customers may subscribe through an EBE Heating & Cooling website form that provides separate, optional checkboxes for marketing and service communications.
Each SMS consent checkbox:
Where consent records are maintained, we may record the telephone number, consent category, consent date and time, form or source, and applicable consent language for verification and compliance.
We do not add customers to SMS marketing lists simply because they previously received HVAC services, provided their phone number, or submitted a contact form without marketing consent.
Customers can unsubscribe from SMS messages at any time by replying STOP to a message received from EBE Heating & Cooling.
After an opt-out request, customers will no longer receive messages from that sending number, except for an allowable confirmation of the unsubscribe request.
Customers may reply HELP for assistance or contact us directly:
Phone: (773) 709-8406
Email: contact@ebeheatingcooling.com
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information, including mobile phone numbers, SMS opt-in information, and SMS consent records, will be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell, rent, trade, or transfer customer SMS consent information to advertisers, lead generators, or other businesses for their independent marketing campaigns.
Mobile information and SMS consent records are excluded from any disclosure of customer information to third parties for their independent promotional activities.
We may use trusted communications service providers, including SMS delivery platforms, solely to process and deliver messages on our behalf. Such providers may process mobile numbers and communication information only as necessary to provide those services and not for their own independent marketing.
SMS marketing consent applies only to the EBE Heating & Cooling messaging program for which it was provided.
We may disclose limited customer information to trusted service providers when reasonably necessary to:
These providers are permitted to use the information only for the services they perform on our behalf or as otherwise required by law.
We do not authorize these providers to use customer mobile numbers or SMS consent records for their own marketing campaigns.
Our website may use cookies and similar technologies to support website functionality, understand website traffic, improve performance, and analyze visitor interactions.
Depending on the services enabled on our website, these tools may collect technical information such as browser type, device information, IP address, and pages visited.
You may control or disable certain cookies through your web browser settings.
SMS opt-in information and marketing consent records are not provided to advertising platforms for their independent promotional use.
We retain customer information only for as long as reasonably necessary to:
When personal information is no longer needed, we take reasonable steps to securely delete or de-identify it, subject to applicable retention requirements.
We may retain limited unsubscribe information to ensure customers who opted out are not inadvertently contacted again.
EBE Heating & Cooling takes reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.
Although we work to protect customer information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Subject to applicable law, customers may request to:
To submit a privacy request, contact:
Email: contact@ebeheatingcooling.com
Phone: (773) 709-8406
We will review and respond to requests in accordance with applicable law.
Our website and SMS messaging programs are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of websites we do not control. We encourage customers to review the privacy policies of those services before providing personal information.
We may disclose information where required by law, court order, legal process, or legitimate regulatory request.
If our business undergoes a merger, sale, restructuring, or other ownership change, customer information may be handled as permitted by applicable law.
SMS marketing consent will not be sold, assigned, or transferred to an unrelated business for its own promotional messaging without any consent required by applicable law.
EBE Heating & Cooling may update this Privacy Policy from time to time to reflect changes in business practices, technology, legal requirements, or customer communication methods.
Updated policies will be posted on this page with a revised effective date.
Material changes affecting SMS consent will not automatically expand the types of marketing messages customers have agreed to receive.
EBE Heating & Cooling
Operated by Established By Ellis LLC
Chicago, Illinois, USA
Phone: (773) 709-8406
Email: contact@ebeheatingcooling.com
Website: https://ebeheatingcooling.com/
Contact Page: https://ebeheatingcooling.com/contact/
For questions regarding this Privacy Policy, customer data, or SMS communications, please contact us using the information above.
EBE Heating & Cooling — Your Comfort Is Our Super Power.
